Where are you located?
How long have you been in this field?
Are these tools made in India?
Yes, All our tools are made in India at our own manufacturing facility. Except for the accessories where the make and manufacture are specifically mentioned all the tools are made in India.
Do you offer wholesale pricing or discounts?
Yes, we do offer quantity pricing on some of our products. Please email us with your needs or visit the wholesale inquiry section. Let us know which item(s) and quantities, and we'll do our best to assist with discounted prices.
What are your business hours?
With the exception of holidays, our customer service hours are 10-7, M-S, IST.
How are shipping charges determined?
Shipping charges are based on your total order. The weight of the package(s) and the location(s) we will be shipping to are the main factors that determine the rate. We have no hidden shipping or excessive handling charges. We charge you what our carriers or shippers charge us. We pass our discounted shipping rates on to our customers. We do everything possible to keep your shipping charges as low as possible. When ordering through our Secure On-Line Ordering system you will have your choice of shipping options and charges prior to your final check out step.
How will my order be shipped?
We utilize FedEx and DHL shipping. We offer 3 Day International Priority and International Economy shipping services from FedEx and Express Worldwide Shipping from DHL. If you have an account with UPS, Federal Express, etc., and would like us to use your shipping account number, just let us know before you place your order.
How soon will my order be shipped after placing an order?
98% of the orders we receive during the year are shipped within 3 business days. Note: During the holiday season, Nov. & Dec., it can take approx. 4 - 5 business days to process orders due to the high volume of orders we receive.
Do you have a print catalog?
Yes we do have a print catalog and you can request a catalog from us by email at [email protected]
I have read through the F.A.Q but I still have a question what should I do?
Send us an E-mail we will be happy to get back to you ASAP.